For all shipping and return questions, please email us at hello@ziziabotanicals.com

We do not offer customer service through our social media channels, please do not DM or message in regard to order concerns and questions. 

Email is best and you'll receive a timely response from us.

Shipping:

We ship orders within 2 business days. If you need something quicker, please email us after your order is placed and we'll do our best to ensure it arrives to you in time.

Please always double check that your shipping address is correct, we are unable to reship orders if you forget to update your most current mailing address.  Please double check this. Thank you.

International shipping:

At this time we only ship to Canada, Australia, & Japan. It's possible we can ship to you, email us if you're interested but we do not ship to the UK or EU at this time.

Zizia is not responsible for taxes and duties imposed by your country.  You are expected to pay taxes and duties upon receiving your package. Please ensure your shipping address is correct. Zizia is not responsible for replacing packages that customers fail to pickup at their local postal service location due to custom delays.

Returns and Exchanges:

Due to the nature of our products and size of our company, we are unable to offer returns or exchanges at this time. All sales are final.

HAVE A QUESTION, PLEASE REACH OUT AND WE'LL GET BACK TO YOU.

HELLO@ZIZIABOTANICALS.COM

THANK YOU FOR YOUR BUSINESS AND SUPPORT. WE APPRECIATE YOU.